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Customer Advocate I

Company Name:
Health Care Svc Corp
MULTIPLE POSITIONS AVAILABLE
BASIC FUNCTION:
Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include conducting research and spending approximately 90% of the scheduled time on the phone according to business need.
JOB REQUIREMENTS:
1) High school diploma OR GED.
2) 6 months of customer service experience OR 6 months of experience in an office environment.
3) Data entry and/or typing experience.
4) Interpersonal, verbal and written communication skills.
5) Analytical and organizational skills and independent decision making skills.
6) Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
PREFERRED JOB REQUIREMENTS:
1) 9 months customer service experience.
2) Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
3) Knowledge of medical terminology and anatomy.
4) Proven ability to learn quickly and adapt to change.
5) Referral preference given to applicants able to take and meet testing criteria.
Future potential to work from home.
YOU COULD BE ASKED TO TAKE AN ASSESSMENT ONCE WE REVIEW YOUR APPLICATION.
An email containing instructions would be sent to you. _Job ID #:_ 437302
Location: MT - Great Falls
Functional Area: Claims & Customer Service
Department: MT Great Falls Provider FSU
Position Type: Full-Time Regular
Education Required: GED
Experience Required: Less than 1 year
Relocation Provided:
Posting Expiration Date: Jun 1, 2014


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