CREDIT CARD SUPPORT SPECIALIST
Great Falls, MT Great Falls, MT Full-time Full-time Estimated:
$33.
7K - $42.
7K a year Estimated:
$33.
7K - $42.
7K a year 1 day ago 1 day ago 1 day ago This position may be located within any of our branches.
Position General
Responsibilities:
As a credit card customer support specialist, this position is important to the overall customer service and operations for Stockman Bank's entire credit card system.
It requires exemplary customer service skills and sufficient product and program knowledge to assist bank customers and other Stockman Bank employees with online tools, credit cards, and a few other various functions MINIMUM QUALIFICATIONS Demonstrated ability to provide high quality customer service Strong written and verbal communication skills Strong collaboration skills to support a sound team environment Good organizational skills Concentrated attention to detail Ability to multi-task Ability to effectively learn computer programs necessary to perform day to day tasks Microsoft Office experience (Word, Excel, Outlook) Ability to learn to operate common office equipment such as copy machine and phone system High School diploma or equivalency Preferred
Experience:
Previous banking and/or credit card experience 3-5 years customer service experience Dimension of Job:
Once trained, duties will include navigation of multiple computer programs and extensive telephone/email contact and troubleshooting with external customers and other Stockman Bank employees.
Having the ability to multi-task in various computer programs at one time will be beneficial in this fast-paced environment.
Conduct should enhance the professional, community focused image of, and overall efforts of the bank.
For full description, which includes physical mental demands please see attachment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$33.
7K - $42.
7K a year Estimated:
$33.
7K - $42.
7K a year 1 day ago 1 day ago 1 day ago This position may be located within any of our branches.
Position General
Responsibilities:
As a credit card customer support specialist, this position is important to the overall customer service and operations for Stockman Bank's entire credit card system.
It requires exemplary customer service skills and sufficient product and program knowledge to assist bank customers and other Stockman Bank employees with online tools, credit cards, and a few other various functions MINIMUM QUALIFICATIONS Demonstrated ability to provide high quality customer service Strong written and verbal communication skills Strong collaboration skills to support a sound team environment Good organizational skills Concentrated attention to detail Ability to multi-task Ability to effectively learn computer programs necessary to perform day to day tasks Microsoft Office experience (Word, Excel, Outlook) Ability to learn to operate common office equipment such as copy machine and phone system High School diploma or equivalency Preferred
Experience:
Previous banking and/or credit card experience 3-5 years customer service experience Dimension of Job:
Once trained, duties will include navigation of multiple computer programs and extensive telephone/email contact and troubleshooting with external customers and other Stockman Bank employees.
Having the ability to multi-task in various computer programs at one time will be beneficial in this fast-paced environment.
Conduct should enhance the professional, community focused image of, and overall efforts of the bank.
For full description, which includes physical mental demands please see attachment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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